William Glasser International works with organizations, such as schools and businesses, to help staff replace external control psychology with Choice Theory as the psychology that drives the system. In practice, this means moving along a continuum toward lead-management.
The process of working with schools or other organizations is essentially the same and is described in the section Glasser Quality Schools. For more information on how to get started contact Kim Olver, Executive Director-in-Training.
Lead managers continually work on the system to create a non-coercive environment which encourages employees to self-evaluate and achieve quality work. However, it is essential that the lead manager is able to persuade employees to continually upgrade their system of communicating to one that builds trust.
The following grid is one example of how people in any system can self-evaluate where they are on the continuum by using their knowledge of choice theory and reality therapy. There are a myriad of characteristics that describe management styles so all staff is encouraged to discuss their perception of various characteristics and their impact on the system.