Yes Kim you are right about needing to have a good understanding of Choice Theory. Using good references including “Chart Talk” by Carleen Glasser as well as re reading of Dr Glasser’s books is important for me. You don’t know what questions will come up and as you relax into the role of facilitator, you will find in this relaxed state the answers will come to you. It is hard to be in this relaxed state at first.
Having a mentor who you can reflect with is also a good strategy.
Building relationships is a key. What are some of the ways we can do this?